|
Return Policy
If you want to return or exchang a product that you ordered you will need to
email before
sending the product back to us. When you email us please send your order number,
the full name that the order was placed under, and a complete reason why you
want to return the product. Shutt USA will only take back unopened and unused
product within 30 days from the date you ordered. Shutt USA does have the right
to refuse a return for any reason. Some returns will be subject to a restocking
fee that could be up to 25%. Any item that has been or attempted to be installed and
special order items are not returnable for any reason. Shutt USA only sells new,
unopened products so please keep this in mind when requesting to return a
product.
International orders cannot be returned or exchanged unless the item is
defective or in the case of an error on our part.
Shutt USA will not reimburse labor charges or installation fees under any
circumstances.
Who pays return shipping costs?
Shutt USA covers return shipping costs if the return is due to a
manufacturing defect or as a result of our error. We will cover shipping costs to return the product(s) to us in this situation.
Items returned for reasons other than defect or Shutt USA error will not
be paid for by Shutt USA. These returns include reasons such
as "changed my mind," "did not like the product" and "ordered the incorrect
product".
Email us with your concerns here - sales@shuttusa.net
Warranty Information
When you purchase "Shutt" products through "Shutt USA" you receive the full 90 day manufacture warranty. You should receive a copy of the warranty info with your product. Be aware that not all who sell "shutt" brand products can offer the full manufaturers warranty.
|
