Store Policies

SHUTT USA offers the following Store Policies: 

Backorders: 
The unique nature of the Shutt USA service makes it unlikely that your desired products will not be shipped promptly due to backorder. You will be notified by email if your order cannot be shipped within a week of purchase.
 
Returns:
Returns are gladly accepted for Unused parts if we are notified within 7 days of receipt.   The merchandise must be in new and unused condition and in its original packaging.  We Cannot accept parts without prior authorization.  Please contact ShuttUSA for assistance in processing all returns.  If we sent the wrong part, we will gladly refund your return shipping.  Otherwise, return shipping is not included in refunds. 

Defective Returns:
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please notify Shutt USA for assistance. 

Damaged Returns:
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please contact ShuttUSA immediately.
If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.

Indemnification:
You agree to indemnify, defend, and hold harmless Shutt USA, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Shutt USA services.

Limits of Responsibility: 
We accept no responsibility for user initiated damage and/or loss of parts during operation or use of products.

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